Hi, I'm Kat.
I help fast-growing companies build and scale their operations.
What I do
Pilot and stabilize new operations
Ideate and iterate to get a new process or function off the ground quickly. I can build and roadmap your strategy, playbook your launch approach, or be among your first boots on the ground.
Centralize and scale existing operations
Take something that’s working and scale it to be bigger and more efficient. This often includes outsourcing processes to a lower-cost team that's in-house or in a BPO, so I'll ensure you have the right people, processes, documentation, and oversight in place for optimal quality, consistency, and flexibility.
Build program management that fits
As teams grow and evolve, I can help your team stay calmly focused on the priorities by developing fit-for-purpose program governance. Think key project roadmapping, streamlined meeting cadences, KPI and responsibility alignment, and templates for executing projects with ease.
Portfolio
Some of my recent clients have been in:
- Sustainable Financing & Nature Restoration (Seed)
- Ocean Action and Campaigns (NPO)
- Quantum Computing (Public)
- Machine Learning (Series C)
- Healthcare Marketplace (Series B)
- Uber Transportation (Public)
Operating Model rehaul for a non-profit
Advised the CEO on an organisational transformation, and developed resources to maximise benefits to the team during the change. Built and customised a team charter with ways of working, OKR-setting and measurement, responsibility and decision-making frameworks, and ongoing governance model.
People strategy for a Machine Learning scale-up
Assessed company position and strategy to recommend a People roadmap and governance for the upcoming year. Acted as chief-of-staff to the CHRO, managing special projects such as hiring and interviewer training, level architecture and job descriptions, and streamlining the HR tech stack.
Go-live readiness for business model change
Coordinated high sensitivity workstreams with cross functional teams in policy, legal, tax, operations, product, engineering, and leadership to ensure readiness in case of a business model overhaul affecting millions of customers and dozens of employees. Further details under NDA.
Uber Freight launch in Europe at ~50% cost
Localized Freight in Europe and decreased operating costs by over 50% (vs. the US) through process optimization and insourcing. Advised on org development, hiring, training, documentation, quality management, KPIs, and performance management.
Uber's high-value driver engagement program
Set up account managers in three countries to engage and retain drivers; developed process, tools, and training material to optimise based on A/B test results. Increased driver supply (7-11%) with 3x program ROI, and generated global appetite to scale.
About me
I help growing companies build and scale their operations effectively, experiment in new areas, and supercharge their teams with seamless program management.
I believe that fast growth can make or break a team, and I love solving the operational challenges that block scale with a people- and tech-forward approach.
Background
I’ve worked multinationally across Customer Support, Operations and HR at Uber (in San Francisco, London, and Amsterdam) and on M&A and Change Management strategies with world leaders through Deloitte Consulting. At Uber, I managed cross-functional projects and led teams to build and scale new operations from the ground up - think Freight, electric bikes, Uber for Business, and other incubation areas - from programs that are experimental and nimble to scaled with 200+ employees.
Interests
I’m passionate about scaling impactful technology in the physical world, especially with positive social and environmental impact. I feel energized learning about innovation in nature restoration, vertical farming, and sustainable energy and production.
I'm happiest when I'm hiking in mountains, meditating on the big questions, cooking for friends, and connecting with people's stories all over the world.
I live in Amsterdam and work with clients globally.